At this practice we are commited to giving the best possible service to the people of Haringey and Tottenham. Working as a team, doctors and staff are here to give you the very best in primary care. The practice will treat all patients as an equal partner in the care and attention they receive.
We offer a full range of primary care services including a number of clinics and patient participation groups.
Infection Control Audit Report Summary
14th October 2013
You have the right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible with the resources available
In order to assist us in this, we ask you to take full responsibility to ensure that you keep medical appointments and follow the medical advice given. It is very important that you let us know if you are unable to keep your appointment, as missed appointments are a waste of valuable NHS resources.
Please tell us if you change your name, address or telephone number, as this is important in the event of an emergency. If you move outside our area it is in your best interest to register with a GP in your new area as soon as possible. The doctors do not make house calls outside the practice area.
Very occasionally, a practice/patient relationship breaks down completely. In this situation, the patient may choose to register with a different practice. The practice also has the right to remove a patient from its list. This would generally only follow a warning that had failed to remedy the situation.
Patient satisfaction survey
The practice carries out an annual satisfaction survey to see how we are providing the services. Your participation in this process will help us to improve the services of the practice, so please do complete this survey and you may also receive and external survey done by the Deparment of Health please also complete this when requested.
Patient notes are always treated with the strictest confidentiality and we comply with the Data Protection Act 1998.
Sharing Information With Others
We do not disclose confidential medical information regarding patients either verbally or in writing without the consent of the individual concerned to anyone else. With this in mind, any patient aged 16 and over must provide consent before we can share their private medical record with another person.
We understand that this may been seen as us being difficult and unhelpful by some, but we must respect and protect our patients’ information. We commonly have requests for information from partners, parents for a child over 16, children of elderly parents, etc. We are not trying to hinder your support; we must abide by the law.
If you are a patient who would like a third party to have access to your medical records please come into the surgery and ask our receptionists for a consent form. Once filled in and returned we will make a note of this in your records.
Personal Health Information will only be shared with other medical professionals with your knowledge and consent.
Information requested by non-medical professionals will only be supplied with your written consent.
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.
We need to make sure that you know this is happening and the choices you have.
We are interested to receive suggestions and complaints about the services that we provide. Our aim is to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.
Please contact the Practice Manager who will be more than pleased to assist you.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
The Practice Publication Scheme provides details of the information available to the public under this Act.
The Freedom of Information Act recognises that members of the public have the right to know how public services are organised and run. The practice will respond to requests about information it holds subject to some exemptions covered by other legislation.
In addition you are entitled to request information about the practice under the NHS Openness Code 1995.
Please contact the Practice Manager in the first instance for details and information available under the publication scheme.
Patient Participation Groups are held regularly. Please ask Reception for details.
Thank you in advance for your co-operation in following the practice policies. Please do not hesitate to ask if you need any assistance.