Your Rights and Responsibilities

You have the right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible with the resources available.

In order to assist us in this, we ask you to take full responsibility to ensure that you keep medical appointments and follow the medical advice given. It is very important that you let us know if you are unable to keep your appointment, as missed appointments are a waste of valuable NHS resources.

Please tell us if you change your name, address or telephone number, as this is important in the event of an emergency. If you move outside our area it is in your best interest to register with a GP in your new area as soon as possible. The doctors do not make house calls outside the practice area.

Very occasionally, a practice/patient relationship breaks down completely. In this situation, the patient may choose to register with a different practice. The practice also has the right to remove a patient from its list. This would generally only follow a warning that had failed to remedy the situation.

Patient Satisfaction Survey

The practice carries out an annual satisfaction survey to see how we are providing the services. Your participation in this process will help us to improve the services of the practice, so please do complete this survey and you may also receive an external survey done by the Department of Health, please also complete this when requested.